Privacy Policy
This Privacy Policy explains how Garage Tech Ltd ("we", "us") handles personal data in connection with Surf Gate and the website https://surfgate.tech (the "Website").
1. Who we are
Surf Gate is operated by Garage Tech Ltd, a company registered in England and Wales with its registered office at Stoney Works, 8 Stoney Lane, London, England, SE19 3BD. We are the data controller for the personal data described in this policy.
For any privacy question or request, write to legal@surfgate.tech.
2. Data we collect
The Website. When you visit the Website, our servers record technical request data: IP address, browser type, the pages requested and the time of the request. We use this data to deliver the Website and protect it against abuse.
Requesting the application and contacting us. We provide the application by email. When you write to us to request it, or for any other reason, we receive your email address and the content of your message.
The application. Surf Gate works without an account. The connection profiles and settings you add are stored only on your device. The application does not send them to us.
3. Data we do not collect
Surf Gate is a client application. It does not provide an internet connection itself. The connections you set up in it are provided by the services you choose, and those services handle your data under their own privacy policies.
We do not collect the websites you visit, your DNS queries or the content of your traffic. We do not collect data for advertising, we do not build marketing profiles and we do not sell personal data.
4. How we use your data and our legal bases
We use personal data only for the following purposes:
- To provide the service and manage your account. Legal basis: performance of our contract with you.
- To answer your support requests. Legal basis: performance of a contract, or our legitimate interest in replying to people who contact us.
- To keep accounting and tax records. Legal basis: compliance with our legal obligations.
- To keep the service secure and prevent fraud and abuse. Legal basis: our legitimate interest in protecting the service and its users.
We do not use your data for automated decision-making that has legal or similarly significant effects on you.
5. Payments
Surf Gate is free. We do not take payments for it and we do not collect payment data.
6. Who we share data with
We share personal data only where needed, and only with:
- payment providers, to process payments and refunds;
- hosting and infrastructure providers that run our systems;
- email delivery providers, to send you service messages;
- professional advisers such as accountants and lawyers;
- courts, regulators and law enforcement authorities, where the law requires us to.
These providers act on our instructions or under their own legal duties. We do not sell personal data and we do not share it for advertising.
7. International transfers
Some of our providers may process data outside the United Kingdom and the European Economic Area. When this happens, we rely on a lawful transfer mechanism, such as adequacy regulations, the UK International Data Transfer Agreement or standard contractual clauses with the UK Addendum.
8. How long we keep data
| Data | Retention period |
|---|---|
| Website technical logs | 14 days |
| Support correspondence | 2 years from the last message |
| Profiles and settings in the application | Stored only on your device, under your control |
When a retention period ends, we delete the data or make it anonymous.
9. Your rights
Under the UK GDPR and the Data Protection Act 2018 you have the right to:
- ask for a copy of your personal data;
- ask us to correct inaccurate data;
- ask us to delete your data;
- ask us to restrict how we use your data;
- object to our use of your data where we rely on legitimate interests;
- receive your data in a portable format;
- withdraw consent at any time, where we rely on consent.
To use any of these rights, write to legal@surfgate.tech. We reply within one month. We may ask you to confirm your identity before we act on a request.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at https://ico.org.uk.
10. Users in the European Economic Area
If you are in the European Economic Area, the EU General Data Protection Regulation also applies to how we handle your data. You have the same rights as listed above, and you may complain to the data protection authority in your country of residence.
11. Cookies
The Website uses only cookies and similar technologies that are strictly necessary for it to work. We do not use analytics cookies, advertising cookies or tracking pixels. Because we use only strictly necessary cookies, we do not show a cookie consent banner.
12. Age
Surf Gate is intended for people aged 18 or over. We do not knowingly collect personal data from anyone under 18. If you believe a person under 18 has given us personal data, write to legal@surfgate.tech and we will delete it.
13. Security
We use technical and organisational measures to protect personal data, including encryption in transit, access controls and limiting access to staff who need it. No system is completely secure, and we cannot guarantee absolute security.
14. Changes to this policy
We may update this policy. We will publish the new version on this page and change the date at the top. If a change is significant, we will tell account holders by email before it takes effect.
15. Contact
Garage Tech Ltd
Registered in England and Wales
Registered office: Stoney Works, 8 Stoney Lane, London, England, SE19 3BD
Support: support@surfgate.tech
Legal and privacy requests: legal@surfgate.tech